Aito Igloo & Spa Resort

酒店周邊餐飲購物方便 設施略顯陳舊 整體服務一般

整個體驗十分好，環境很乾淨，早餐的選擇也不少。

A Beautiful location and quiet resort with stunning views and sightings of the Northern Lights - fantastic if you’re looking to switch off from a busy life. The spa was lovely and as it’s small they manage attendance carefully. We stayed 3 nights in a deluxe room, family room and spent a night in one of the Aurora nests too. The rooms are very small although tastefully designed. We did find it frustrating however that our room wasn’t available for check-in until after 5pm and during our stay rooms weren’t cleaned before 5pm, if at all. It was hit/miss whether the bar would be open in the evenings. This is a new hotel that has yet to establish its operating processes but the staff are incredibly friendly- particularly Andrea at reception and Malcolm who brought us on a super Skidoo trip.

To say this is a relatively new resort it has a great set up and intimate feel to it. There is a lot of camaraderie between guests as we are all there for the same thing…the northern lights and love of Lapland. We stayed in both a tree house and a normal room. The tree house was amazing, quite large inside, styled beautifully and lovely views over the reindeer pen and lake. My only criticism was that it was very warm in the room, but nothing opening the door couldn’t help with! The standard room above the restaurant was also styled beautifully with a lovely lake view and was ideally located next to the restaurant, spa, Kota bar and the frozen lake ready to dart out at a moments notice to view the northern lights when your alert goes off. The spa was amazing, with so many facilities, saunas, hot tubs, 2 pools, ice plunge into the lake, salts and plenty of relaxing places. The only small criticism would be getting out of the hot tubs onto frozen ice was a challenge. Much to my friends amusement, watching me rolling around on the ice and snow! Perhaps a heated wooden panel or small heated hand rails would help. The Kota is a great place to have a drink after your dinner and hide out between the Aurora. It’s a great place to chat with other guests and share tips on photography and alerts. And toasting marshmallows was lovely too. The restaurant is lovely. A good choice of food and all tastefully prepared. The chef who comes to greet everyone is a lovely touch and something I see in 5* restaurants. There is also a good choice at breakfast so you won’t go hungry. Though we didn’t do any of the activities at this resort there looked to be a good selection.. note that you are 40 mins drive from Rovaniemi. The staff we met at every touch point were lovely and couldn’t be more accommodating, all so friendly and helpful. Especially Andres on reception. Very professional and friendly. The girls in the restaurant too were also lovely. Would love to come back, we had an excellent time.

The Aito Igloo & Spa Resort offers a perfect blend of luxury and nature. The unique accommodations are stylish and cozy. The spa with sauna and Arctic wellness is a highlight. Friendly staff and excellent service make the stay unforgettable!

Has a lot of potential but needs a lot of work to be 5 star. Firstly when we arrived the man on reception was really nice but didn't help us with our luggage to the room. The room itself was VERY small: there isn't even a wardrobe or anywhere at all to put any clothes. Meaning you can never feel relaxed in the room and there are just suitcases and clothes everywhere. It was nicely done up. It was also VERY hot in the room and the only way to cool it down enough was by opening the window. This meant we were woken up a lot through the night by various sounds. Including the grounds staff clearing snow very early in the morning. The breakfast was nice most of the time. However often the food out in the buffet was cold and it was a limited choice. I asked for fresh eggs as they were really cold which they made me but it took absolutely ages to get. While we were there the restaurant for lunch was shut (we didn't realise or were told this when we booked it) I am 3 months pregnant and I need to be able to eat food regularly. When I asked about food at lunch I was told there are snacks in the room or we could go into town. The snacks in the room are basically pot noodles or chocolate. To get into town it is 50euros per head per way, so it would've cost us 200euros for a trip to town just to get some food??! The reason we booked the resort was for a relaxing few days in a 5 star hotel experience. I had to kick up a bit of a fuss to be offered room service at lunch time, which was very limited options - I had to have fried chicken and chips every day. They then wanted to charge us 25euro room service fee even though it wasn't our fault the restaurant for lunch was shut?! Dinner was mostly nice, again not a lot of choice and the menu never changed and I wouldn't say it was 5 star food. Service was good at dinner, the staff were really lovely and helpful. The spa is very beautiful which is the main thing that attracted us to the hotel. However you can only go for 2 hours during a 2 night stay. Or you have to pay extra (100euro) Also both pools were cold even though one was supposed to be a thermal suite. We were never offered a drink while we were in the spa. No one offered us treatments or really talked us through the facilities. You couldn't get a drink anywhere during the day, we were told the kitchen was closed so we couldn't even order a coffee?!?! Limited options for activities on the resort without going into town (again 200euro charge extra to get into town) The reindeers were very cute and shout out to the grounds staff who were so friendly and helpful. Overall disappointed and wouldn't go back. Needs a lot of work on service to be good!